FAQS

Compatible/incompatible lists


Does the usb c to hdmi support for 4k monitors?

The USB C Hub supports video outputs with 1080P / 60Hz and 4K / 30Hz.

Will this product support my latpop?

please check if your laptop own a USB Type-c(Gen 2)/Thunderbolt 3 port, and support Alternate Display Mode, if you don’t know how to recognize it, feel free to let us know, we welcome compatibility reports from users as well.

Why i can't charge my laptop via the type-c port?

If your laptop own a AC adapter, you'd better use the original charger directly connect the laptop to charge, because the it will provide the fastest charge speed and HP/Dell do not allow 3rd party charger to charge their laptop.

Why I can't get higher resultion once i connect three monitor?

If you connect VGA, the resolution of all monitors will be limited to 1920 x 1080@60Hz (maximum). When you connect 3 monitors, it may happen that one of the monitor screen resolution is lower than 1920 x 1080@60Hz (depending on the monitor and bandwidth).

Hard drive issue

Plugin the Laptop's power adapter to the USB-C Power Delivery port before connecting an external hard drive or multiple devices to the hub.

If I connect 2 screens, does laptop and the 2 screens show me 3 different pictures or does it only reflect? Thank you!

All 3.
It should be noted that the VGA output mirrors one of the HDMI video outputs. If 1 VGA and 1 HDMI are used and one of the screens is mirrored, simply plug the hdmi cable into the other port.

When I connect to macbook, I can’t extend the display of my desktop, why?
Why can't my external monitors reach 4k resolution?

1) Please check whether your 3 external displays support 4K resolution. If the laptop supports 4K but the display does not support 4K, it will not extend the 4K resolution of the laptop;

2) If the VGA port uses a 1080p display, in the duplicate mode, it will pull down other displays to 1080p;

3) If you are using a Windows laptop, please go to

https://www.intel.com/content/www/us/en/products/docs/graphics/graphics-command-center.html    to download Intel graphics command center.

Here, you can clearly see the default resolution of your laptop's graphics card. And it will automatically make a decision that best suits its output resolution.

4) If you want the external monitor to achieve a higher resolution, you can adjust it manually. I have attached a picture for you to guide you through the setup operation. But if you are here, you still cannot set a higher resolution, either your laptop does not support the external display to reach a higher resolution when multi-screen expansion or your external display does not support a higher resolution Resolution.

Why do I have no display when the dock station is connected?(Quadruple Display USB C Docking Station)

Windows Troubleshooting

Q: My UtechSmart Quadruple Display USB C docking station does not work at all, or I get the message "USB device not recognized", when connecting on Windows.

A: If your UtechSmart Quadruple Display USB C docking station does not work, has stopped working, or has never worked, follow the steps below to try and diagnose if it is a hardware problem.

1. Compatibility Tips: The host system Type C port supports DisplayPort Alt Mode and Power Delivery.

2. If your device comes with USB Type-C 3.1 Gen 1, HDMI1 will not output signals.

3. Make sure you have downloaded/updated the latest driver version.